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Guest Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $11.00 - $14.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
team environment

Job Description

J&P Hospitality/Asset Management is a leading provider in the hospitality industry, known for its commitment to delivering exceptional guest experiences and maintaining high standards of property operations. With a strong presence in the market, the company prioritizes a professional, efficient, and guest-focused environment across all of its properties. J&P Hospitality specializes in managing well-maintained lodging accommodations that cater to a diverse clientele, ensuring every guest feels welcomed, safe, and valued. This dedication to quality service is reflected in the company’s hiring practices, management approach, and operational procedures, all designed to foster a positive environment for guests and staff alike.
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Job Requirements

  • Must be at least 18 years of age
  • must be legally authorized to work in the United States without current or future visa sponsorship
  • ability to use a computer, phone, and other standard office or front desk equipment for extended periods
  • ability to stand, walk, and climb stairs for long periods during a shift
  • ability to bend, stoop, kneel, and use hands to handle, grasp, or move objects
  • ability to lift/move up to 25 pounds independently and up to 100 pounds with assistance
  • ability to detect odors such as smoke, gas, or strong cleaning chemicals
  • ability to perform the essential job functions with or without reasonable accommodation

Job Qualifications

  • High school diploma or equivalent preferred
  • previous customer service or hospitality experience a plus, but not required
  • basic computer skills and ability to learn reservation and payment systems
  • ability to read, write, and communicate clearly in English
  • bilingual in Spanish a plus
  • must be at least 18 years of age
  • must be legally authorized to work in the United States without current or future visa sponsorship

Job Duties

  • Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay
  • complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts
  • manage reservations, room assignments, and occupancy records using property management systems
  • answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate
  • maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure
  • prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness
  • monitor the property for safety, cleanliness, and policy compliance and report issues to management
  • perform other job duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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