Guest Service Representative - 7am-3pm/3pm-11pm- Hyatt Place Hotel
Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Standard Hours
Flexible
Benefits
Paid holidays
Paid Time Off
sick leave
Bereavement leave
Jury duty leave
community volunteer events
social event outings
Medical insurance
Prescription coverage
Vision Insurance
Dental Insurance
Employee assistance program
Life insurance
401(k) retirement plan
leave of absence
Team Member Travel Discounts
Entertainment Industry Discounts
Snack of the Month
Monthly Team Member Recognition
Service Recognition Awards
Incentive programs
Referral bonuses
Direct Deposit
Retirement Planning
Job Description
Hyatt Place Fairbanks, managed by Northwest x Southern Hospitality (NSH), is a distinguished hospitality company operating in some of the most beautiful areas of the Pacific Northwest and Alaska. NSH is proud to be known for its award-winning hotels where providing genuine hospitality is at the heart of the guest experience. The organization is committed to fostering a passionate, forward-thinking, and engaging workplace culture where employees take pride in their work and strive to give back more than they take. With a focus on creating memorable experiences and meaningful connections, NSH is dedicated to making both guest and team member... Show More
Job Requirements
- high school diploma or equivalent GED
- prior hotel and hospitality experience preferred
- demonstrate excellent organizational skills
- demonstrate effective communication skills
- possess problem-solving skills
Job Qualifications
- high school diploma or equivalent GED
- prior hotel and hospitality experience preferred
- excellent organizational skills
- strong communication skills
- effective problem-solving skills
Job Duties
- ensure guest satisfaction through check-in and check-out processes
- respond to guest reservation requests
- answer telephones and address guest inquiries promptly
- handle guest compliments and complaints effectively
- manage cash transactions and balance the assigned house bank
- coordinate hotel services to optimize revenue
- maintain organized records and reports
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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