Guest Service Representative - (Expired Job)
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Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Professional development opportunities
Retirement Plan
team environment
Job Description
J&P Hospitality/Asset Management is an established company that specializes in managing and operating hospitality properties to deliver exceptional guest experiences. Known for its commitment to quality and guest satisfaction, J&P Hospitality focuses on maintaining safe, clean, and welcoming environments across all its properties. The company prides itself on fostering a work culture that emphasizes professionalism, teamwork, and personal growth, making it an excellent place for individuals seeking to build a rewarding career in the hospitality industry. As an equal opportunity employer, J&P Hospitality is committed to diversity, inclusiveness, and adherence to all applicable laws related to employment, including E-Verify participation.... Show More
Job Requirements
- High school diploma or equivalent
- Basic computer skills
- Ability to communicate clearly in English
- At least 18 years of age
- Legal authorization to work in the United States without visa sponsorship
- Availability to work evenings, weekends, and holidays
- Physical ability to stand, walk, lift up to 25 pounds independently, and perform other physical tasks
- Professional appearance
- Dependability and punctuality
- Ability to maintain confidentiality
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service or hospitality experience a plus, but not required
- Basic computer skills and ability to learn reservation and payment systems
- Ability to read, write, and communicate clearly in English
- Bilingual in Spanish a plus
- Must be at least 18 years of age
- Must be legally authorized to work in the United States without current or future visa sponsorship
Job Duties
- Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay
- Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts
- Manage reservations, room assignments, and occupancy records using property management systems
- Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate
- Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure
- Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness
- Monitor the property for safety, cleanliness, and policy compliance and report issues to management
- Perform other job duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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