Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $14.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and Development
Employee assistance program
Job Description
J&P Hospitality/Asset Management is a reputable company that operates in the hospitality industry, focusing on delivering high-quality property management and guest services. They pride themselves on creating welcoming, comfortable, and safe environments for their guests. The company is committed to excellence and upholds equal opportunity employment standards, emphasizing diversity and inclusion within their workforce. They participate in E-Verify to ensure that all employees are legally authorized to work in the United States. The company operates various lodging properties and values a customer-first approach to service, aiming to consistently exceed guest expectations.
The Guest Services Representative (GSR) position at J&P Hospitality/Ass... Show More
The Guest Services Representative (GSR) position at J&P Hospitality/Ass... Show More
Job Requirements
- Must be able to use a computer, phone, and other standard office or front desk equipment for extended periods
- must be able to stand, walk, and climb stairs for long periods during a shift
- must be able to bend, stoop, kneel, and use hands to handle, grasp, or move objects
- must be able to lift/move up to 25 pounds independently and up to 100 pounds with assistance
- must be able to detect odors such as smoke, gas, or strong cleaning chemicals to help maintain a safe environment for guests and staff
- may be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor temperatures
- must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus
- must be able to perform the essential job functions with or without reasonable accommodation
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service or hospitality experience a plus, but not required
- basic computer skills and ability to learn reservation and payment systems
- ability to read, write, and communicate clearly in English
- bilingual in Spanish a plus
- must be at least 18 years of age
- must be legally authorized to work in the United States without current or future visa sponsorship
Job Duties
- Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay
- complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts
- manage reservations, room assignments, and occupancy records using property management systems
- answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate
- maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure
- prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness
- monitor the property for safety, cleanliness, and policy compliance and report issues to management
- perform other job duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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