Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $13.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee assistance program
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
J&P Hospitality/Asset Management is a reputable company dedicated to providing exceptional lodging experiences through high standards of service and facility management. Known for its commitment to quality and guest satisfaction, J&P Hospitality operates with a focus on maintaining safe, clean, and welcoming environments across its properties. The company prides itself on fostering a supportive workplace culture that values diversity, equal opportunity, and employee development. Located on-site at their properties, the Guest Services Representative (GSR) plays a vital role in upholding these standards while serving as the first point of contact for all guests. This full-time, non-exempt role reports directly to... Show More
Job Requirements
- Must be at least 18 years of age
- must be legally authorized to work in the United States without current or future visa sponsorship
- ability to read, write, and communicate clearly in English
- basic computer skills and ability to learn reservation and payment systems
- maintain a professional appearance and deliver service in line with company values
- be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays, with flexibility to support additional coverage when needed
- follow all safety, security, and operational procedures as trained
- maintain confidentiality of guest information and company data
- demonstrate adaptability in a fast-paced environment with changing priorities
- work as part of a team and support shared property goals
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service or hospitality experience a plus, but not required
- basic computer skills and ability to learn reservation and payment systems
- ability to read, write, and communicate clearly in English
- bilingual in Spanish a plus
- must be at least 18 years of age
- must be legally authorized to work in the United States without current or future visa sponsorship
Job Duties
- Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay
- complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts
- manage reservations, room assignments, and occupancy records using property management systems
- answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate
- maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure
- prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness
- monitor the property for safety, cleanliness, and policy compliance and report issues to management
- perform other job duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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