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Guest Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $16.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling

Job Description

J&P Hospitality/Asset Management is a reputable company specializing in property operations within the hospitality industry. Known for its commitment to outstanding guest experiences and high operational standards, J&P focuses on maintaining safe, clean, and welcoming environments across its properties. As an equal opportunity employer, J&P Hospitality values diversity and inclusivity while upholding a culture of respect and quality service. The company operates under a set of rigorous guidelines to ensure all guests and staff enjoy an environment free of discrimination and discrimination practices, validated through participation in the E-Verify system for employment eligibility. This strength in operational excellence and employee... Show More

Job Requirements

  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States without current or future visa sponsorship
  • Ability to read write and communicate clearly in English
  • High school diploma or equivalent preferred
  • Basic computer skills
  • Ability to learn reservation and payment systems
  • Maintain a professional appearance and deliver service in line with company values
  • Be punctual dependable and available to work scheduled shifts including evenings weekends and holidays with flexibility to support additional coverage when needed
  • Follow all safety security and operational procedures as trained
  • Maintain confidentiality of guest information and company data
  • Demonstrate adaptability in a fast paced environment with changing priorities
  • Work as part of a team and support shared property goals
  • Must be able to perform the essential job functions with or without reasonable accommodation
  • Must be able to stand walk and climb stairs for long periods during a shift
  • Must be able to bend stoop kneel and use hands to handle grasp or move objects
  • Must be able to lift move up to 25 pounds independently and up to 100 pounds with assistance
  • Must have vision abilities including close distance color peripheral and depth perception as well as the ability to adjust focus

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service or hospitality experience a plus but not required
  • Basic computer skills and ability to learn reservation and payment systems
  • Ability to read write and communicate clearly in English bilingual in Spanish a plus
  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States without current or future visa sponsorship

Job Duties

  • Greet all guests with a professional friendly attitude and provide exceptional service throughout their stay
  • Complete check-in and check-out procedures accurately issue keys and handle payments and guest accounts
  • Manage reservations room assignments and occupancy records using property management systems
  • Answer guest questions resolve issues and escalate concerns to the General Manager when appropriate
  • Maintain front desk and lobby area cleanliness restock supplies and ensure the space is presentable and secure
  • Prepare housekeeping carts handle laundry or support cleaning tasks as needed to ensure room readiness
  • Monitor the property for safety cleanliness and policy compliance and report issues to management
  • Perform other job duties as assigned

Job Qualifications

Experience

No experience required

Job Location

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