Guest Service Representative

Houston, TX, USA|

Job Overview

Compensation

Type:

Salary

Rate:

Range $31,030.00 - $34,935.35

Job Description

Our establishment is a welcoming and well-regarded hotel that prides itself on delivering exceptional guest experiences through professional, courteous, and efficient service. With a focus on providing a comfortable and seamless stay, we cater to travelers seeking quality accommodations combined with outstanding customer care. Our hotel is committed to operational excellence and aims to create a warm and inviting atmosphere for all guests, ensuring that their visit is memorable for all the right reasons. As a Guest Service Representative joining our team, you will be an integral part of this vision and play a critical role in upholding the high... Show More

Job Requirements

High school diploma or equivalent
minimum 3 months hospitality, general office, accounts receivable or customer service experience
ability to communicate clearly and politely with guests
attention to detail
basic math skills for cash handling
ability to follow company procedures and policies
friendly and approachable demeanor
reliability and punctuality

Job Qualifications

High school diploma or equivalent
customer service experience in hospitality, office administration, accounts receivable or related field
ability to communicate effectively and courteously with guests
strong organizational and multitasking skills
knowledge of hotel operations and procedures
proficiency with communication equipment such as telephone, fax and switchboard
cash handling and basic accounting skills

Job Duties

Greet, register, and assign rooms to guests
issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers
answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
keep records of room availability and guests' accounts
make, confirm and cancel reservations for guests
compute bill, collect payment and make change for guests
post charges such as room, food, liquor or telephone by hand or machine
date-stamp, sort and rack incoming mail and messages
transmit and receive messages using equipment such as telephone, fax and switchboard
understand and enforce the hotel company credit policies
account for all cash and make deposits in accordance with hotel and company policies
take the initiative to greet guests in a friendly and warm manner
if functioning in a lead capacity: take responsibility for assigned employees in the absence of the Supervisor, assign work, and ensure proper performance of assigned employees
make restaurant, transportation or entertainment reservations for guests
deposit guests' valuables in hotel safe or safe-deposit box
order complimentary flowers or champagne for special guests

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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