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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $21.00 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Dental Insurance
401(k)
Health Insurance
Vision Insurance
Job Description
Marina del Rey Hotel is a premier hospitality establishment located in one of the most picturesque coastal communities. As a well-established hotel, it provides exceptional accommodations and personalized services to travelers seeking comfort, convenience, and a memorable stay. The hotel prides itself on combining a warm, inviting atmosphere with top-notch amenities that cater to both leisure and business guests. Known for its commitment to guest satisfaction and community engagement, Marina del Rey Hotel offers a dynamic workplace where every employee plays a crucial role in delivering outstanding hospitality experiences.
We are currently seeking an outstanding Guest Service Representativ... Show More
We are currently seeking an outstanding Guest Service Representativ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to communicate clearly and courteously
- Competence in cash handling and basic accounting
- Familiarity with hotel front desk operations and reservation systems
- Availability to work flexible hours including weekends and holidays
- Strong problem-solving skills and attention to detail
Job Qualifications
- High school diploma or equivalent
- Prior experience in guest service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to handle cash and credit transactions accurately
- Strong organizational skills and attention to detail
- Proficiency with PBX phone systems and hotel reservation software
- Ability to work effectively in a team environment
- Positive attitude and ability to maintain professionalism under pressure
Job Duties
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Greet arriving guests and complete established check-in procedures daily to ensure guest satisfaction
- Facilitate guest departures by following procedures to close accounts and determine room availability
- Calculate and post monies, receipts, and guest accounts accurately using proper cash handling methods
- Courteously answer inquiries and accept reservations in person and by phone using company reservation guidelines
- Maintain good guest relations by staying informed about in-house and area functions to respond promptly to questions
- Operate the PBX equipment to handle incoming and outgoing calls, set wake-up calls, and ensure efficient service
- Control cash and credit transactions at the front desk and maintain personal bank responsibility as per hotel policy
- Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing timely information
- Contribute to department and front desk logbooks to enhance communication and operations
- Provide assistance to other team members and departments to support overall performance
- Perform other duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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