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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.00 - $13.00
Work Schedule
Flexible
Job Description
Our establishment is a distinguished hotel committed to delivering exceptional guest experiences through professional and attentive service. With a dedication to hospitality excellence, we offer a warm and welcoming environment that caters to the needs of travelers and visitors. Our hotel prides itself on maintaining high standards in guest accommodation, services, and overall satisfaction, making us a preferred choice for both business and leisure guests seeking comfort and convenience.
The role in question is a Front Desk Agent position that requires a blend of interpersonal skills, administrative competence, and operational knowledge to manage the check-in and check-out processes efficient... Show More
The role in question is a Front Desk Agent position that requires a blend of interpersonal skills, administrative competence, and operational knowledge to manage the check-in and check-out processes efficient... Show More
Job Requirements
- Ability to speak and hear in English
- close and distance vision
- frequent sitting, walking, and standing
- ability to lift and carry 6 to 25 pounds
- manual dexterity and good motor skills
- capability to stand for long hours
- ability to walk extended distances
- reach hands and arms in any direction
- willingness to work overtime and irregular hours
Job Qualifications
- High school diploma or equivalent
- minimum one year of guest services, office, accounts receivable, or customer service experience
- ability to communicate clearly and effectively
- proficient in multitasking between various activities
- good judgment and discretion in handling sensitive information
- ability to operate switchboard and computer keyboards accurately
Job Duties
- Greet, register, and assign rooms to guests
- issue room keys and escort instructions appropriately without announcing room numbers
- answer inquiries about hotel services, registration, and local attractions
- maintain records of room availability and guest accounts
- make, confirm, and cancel reservations
- compute bills, collect payments, and post charges
- manage incoming mail and messages via telephone, fax, or switchboard
- enforce hotel credit and cash policies
- greet guests warmly and take initiative in customer service
- supervise assigned employees in absence of Department Manager
- make restaurant, transportation, or entertainment reservations
- handle guests' valuables securely
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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