Job Overview
Employment Type
Temporary
Internship
Consulting
Full-time
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
Health Insurance
401k
vacation
sick leave
Team Member Travel Program
Quarterly team building
volunteer opportunities
Job Description
The Redondo Beach Hotel, a Tapestry Collection by Hilton, is a distinguished hotel located in the scenic coastal city of Redondo Beach, California. As part of Hilton's Tapestry Collection, this hotel offers guests a unique blend of modern amenities and coastal charm, focusing on providing memorable experiences for both leisure and business travelers. Known for its vibrant atmosphere and exceptional service, the Redondo Beach Hotel prides itself on its commitment to quality, guest satisfaction, and community engagement. The hotel operates in a dynamic hospitality industry environment where guest service and operational excellence are top priorities, fostering a team-oriented culture that... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Ability to communicate clearly and courteously with guests and team members
- Basic cash handling skills
- Familiarity with front desk operations and PBX phone system
- Able to work flexible schedules including weekends and holidays
- Must be personable, friendly and maintain a professional appearance
- Ability to multitask in a fast-paced environment
- Reliable and punctual
Job Qualifications
- High school diploma or equivalent
- Prior customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to handle cash and credit transactions accurately
- Proficiency with phone systems and front desk operations
- Customer-focused attitude with ability to maintain professionalism under pressure
- Detail-oriented with strong organizational skills
- Ability to work effectively as part of a team and independently
Job Duties
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
- Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
- Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out
- Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company’s reservation guideline
- Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
- Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service
- Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy
- Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner
- Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
- Perform other duties as assigned, requested or deemed necessary by management
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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