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Hotel Manager in Baltimore

Guest Service Representative

Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus logo

Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus

Guest Service Representative

Baltimore, MD, USA|Onsite

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Benefits

Paid Time Off
employee discount
flexible schedule
Professional development opportunities
Work environment
employee recognition programs

Job Description

The hiring establishment for this position is a reputable hotel located in Baltimore, MD, known for providing exceptional guest experiences and high standards of service. This hotel is committed to creating a welcoming and professional environment for all visitors, ensuring that every guest's stay is memorable and comfortable. With a focus on quality customer service, the establishment operates with a team-oriented approach, valuing the contributions of each staff member to maintain smooth operations and a positive atmosphere throughout the property.

The company is currently seeking a dedicated and personable Front Desk Agent to join their team on a part-time... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 1 year guest services, general office, accounts receivable or customer service experience
  • Ability to speak and hear in English
  • Ability to stand for long periods and walk extended distances
  • Ability to lift and carry 6-25 lbs
  • Ability to reach hands and arms in any direction
  • Ability to work overtime and irregular hours
  • Ability to use manual dexterity and motor skills continually

Job Qualifications

  • High school diploma or equivalent
  • Minimum 1 year of guest services, general office, accounts receivable or customer service experience
  • Ability to speak clearly and listen carefully
  • Strong communication skills with diverse people
  • Ability to multi-task and change between activities quickly
  • Experience using switchboard or computer keyboard
  • Understanding of hotel credit policies
  • Ability to operate office equipment including telephone and fax
  • Ability to lift and carry up to 25 pounds
  • Professional and friendly demeanor

Job Duties

  • Greet, register, and assign rooms to guests
  • Issue room key and escort instructions to Bell person or directly to guest without announcing room numbers
  • Answer inquiries about hotel services, registration of guests, shopping, dining, entertainment and travel directions
  • Keep records of room availability and guests’ accounts
  • Make, confirm and cancel reservations for guests
  • Compute bill, collect payment, and make change for guests
  • Post charges such as room, food, liquor or telephone
  • Date-stamp, sort and rack incoming mail and messages
  • Transmit and receive messages using telephone, fax and switchboard
  • Understand and enforce hotel company credit policies
  • Account for all cash and make deposits according to policies
  • Take initiative to greet guests warmly
  • Take responsibility for assigned employees in manager’s absence
  • Make restaurant, transportation or entertainment reservations for guests
  • Deposit guests’ valuables in hotel safe
  • Order complimentary flowers or champagne for special guests
  • Perform other duties as assigned

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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