HM Alpha Hotels

Guest Service Representative

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $16.89
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Employee assistance program
401K Matching
employee discount
Paid vacation
Paid sick time

Job Description

Hyatt Valencia, a distinguished hotel under the HM Alpha Hotels & Resorts umbrella, is renowned for its commitment to exceptional guest experiences and hospitality excellence. Nestled in a vibrant locale, Hyatt Valencia combines modern amenities with warm, personalized service in a welcoming and comfortable environment. As part of an esteemed international hotel chain, Hyatt Valencia upholds HM Alpha Hotels & Resorts' dedication to fostering an environment of mutual respect, diversity, and equal employment opportunities. The hotel prides itself on creating memorable stays for its guests by delivering attentive guest services and maintaining high operational standards.

The Guest Service Repr... Show More

Job Requirements

  • Successful completion of a background check
  • Ability to greet guests in a friendly and professional manner
  • Capability to accurately perform billing and cash handling
  • Flexibility to work part-time hours
  • Willingness to perform supervisory duties if assigned
  • Commitment to uphold hotel credit policies
  • Basic computer proficiency for property management systems

Job Qualifications

  • High school diploma or equivalent
  • At least 3 months of experience in hospitality, customer service, accounts receivable or office setting
  • Prior experience handling guest payments and managing reservations preferred
  • Familiarity with hotel procedures and property management systems is a plus
  • Excellent communication and interpersonal skills
  • Strong attention to detail
  • Ability to multitask in a fast-paced environment
  • Sound judgment and discretion in handling sensitive information

Job Duties

  • Greet guests, register, and assign rooms
  • Issue room keys and provide escort instructions
  • Answer inquiries about hotel services and local attractions
  • Maintain records of room availability and guest accounts
  • Compute bills, collect payments, and post charges
  • Enforce hotel credit policies and manage cash deposits
  • Provide friendly and warm guest interactions
  • Assign work and supervise employees in lead capacity if applicable
  • Make reservations for restaurants, transportation, and entertainment
  • Handle guests' valuables securely
  • Perform other assigned duties

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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