Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Standard Hours
Benefits
Insurance enrollment from day 1
Paid Time Off from day 1
Holiday pay from day 1
401(k) enrollment after 30 days
Hotel and travel discounts
Professional development opportunities
promotion opportunities
Job Description
First Hospitality, founded in 1985 and headquartered in Chicago, is a progressive hotel development, investment, and management company known for its forward-thinking approach and commitment to excellence. The company has built its reputation by embracing innovation and maintaining high standards across all its properties. First Hospitality’s strategic vision centers on creating value for all stakeholders—guests, employees, partners, and communities—by fostering an environment where doing things differently drives success. As a well-established player in the hospitality industry, the company is dedicated to embracing diversity and promoting an inclusive workplace culture. It actively cultivates an inclusive atmosphere that encourages collaboration, flexibility, and... Show More
Job Requirements
- 2+ years of customer service experience, preferably in hospitality or related industry
- High school diploma or equivalency education certificate required
- Excellent verbal and written communication skills
- Must be able to speak, read, and write in primary language used in the workplace
- Ability to stand and walk frequently throughout the workday
- Ability to lift, lower, and maneuver up to 30 pounds occasionally
- Availability to work 8+ hours per day at standing desk/computer
Job Qualifications
- Customer service experience in hospitality or related industry
- High school diploma or equivalency education certificate
- Excellent verbal and written communication skills
- Ability to speak, read, and write in primary language used in the workplace
- Ability to empathize and communicate effectively with guests
- Professional and service-oriented demeanor
- Basic knowledge of hotel procedures and emergency protocols
Job Duties
- Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received
- Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs
- Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction
- Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate
- Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution
- Listen to guests and empathize with their challenges
- When necessary, solicit guest feedback and act on guests concerns
- Always maintain professionalism consistent with hotel brand and company expectations
- Know and communicate hotel emergency procedures
- inform and assist guests in emergencies
- Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information
- If applicable, maintain balance and security of house bank and accurately log all transactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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