Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.75 - $14.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
flexible schedule
Job Description
Our esteemed hotel is dedicated to providing guests with a memorable and exceptional stay through outstanding service, comfort, and hospitality. We pride ourselves on maintaining a warm and welcoming environment that caters to the diverse needs of our guests. With a commitment to quality and customer satisfaction, our hotel offers a range of accommodations, services, and amenities designed to ensure an enjoyable and seamless experience from check-in to check-out. Located in a prime area with easy access to local attractions and business centers, we blend convenience with luxury. Our team of friendly, professional staff members is well-trained to uphold the... Show More
Job Requirements
- Pass appropriate security clearance per company policy
- able to perform major life activities including standing lifting bending learning reading concentrating thinking and communicating
- able to push or pull 60 pounds and lift or carry 30 pounds
- able to stand for eight hours bend stretch and reach
- able to see and hear
- able to speak and read English
- display professionalism honesty and trustworthiness at all times
Job Qualifications
- High school diploma or equivalent
- experience in service sales telesales or guest relations preferred but not mandatory
- computer literacy to operate property management systems
- good communication skills in English speaking and reading
- ability to multitask and remain guest service centric
- professionalism honesty and trustworthiness
- ability to learn and utilize reservation procedures and hotel operations
- familiarity with frequent stay programs beneficial
- flexible availability including evenings weekends
Job Duties
- Provide excellent guest service in an efficient courteous professional manner
- follow LBA standards of friendly hospitality while adhering to guidelines and procedures
- execute selling strategies to enhance hotel revenue
- greet and register guests provide room assignments maintain guest privacy and accommodate special requests
- promote and sell hotel services and amenities
- promote repeat business by offering future reservations and recommendations
- be aware of potential sales leads through guest interaction and report to appropriate individuals
- keep housekeeping and other departments informed of special requests late check-outs and special needs
- check validity of credit cards before end of shift
- learn and utilize property management system (PMS)
- ensure all cash check and miscellaneous departments are balanced at shift end
- assist in food and beverage cleanliness and other guest satisfaction duties
- help maintain a clean and professional lobby and dining area
- have thorough working knowledge of emergency procedures and practice safety standards
- report any unusual occurrences to the manager
- maintain certification for alcohol service when required
- be flexible with work schedule including evenings and weekends
- utilize service recovery and communication logs
- maintain stock and cleanliness in market area
- perform other assigned duties within capability
Job Qualifications
Experience
No experience required
Job Location
You may be also interested in: