Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.50 - $14.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career advancement opportunities
Training and Development
Job Description
The establishment hiring for this role is a well-regarded hotel that prioritizes guest satisfaction and exceptional hospitality. This company is dedicated to providing a welcoming environment where guests receive outstanding service in a courteous and professional manner. As a hospitality organization, it operates within the hotel industry, offering accommodations as well as various amenities designed to enhance the guest experience. The hotel follows rigorous standards to ensure that every guest interaction reflects friendliness and professionalism, aligning with the brand's commitment to quality service and operational excellence.
This role is for a Guest Service Representative position, which plays a crucia... Show More
This role is for a Guest Service Representative position, which plays a crucia... Show More
Job Requirements
- Must be able to perform major life activities including standing lifting bending learning reading concentrating thinking and communicating
- must be able to push or pull 60 pounds lift and or carry 30 pounds
- must be able to stand for eight hours bend stretch and reach
- must be able to see and hear
- must be able to speak and read English additional languages are helpful
- must display professionalism honesty and trustworthiness at all times
- must pass appropriate security clearance as per company policy
Job Qualifications
- Experience in service sales telesales or guest relations industry is helpful but not mandatory
- knowledge of hotel property staff services hours of operation types of rooms locations rates and discounts
- understanding of frequent stay programs
- knowledge of reservation procedures including cancellations and walking guests
- familiarity with phone etiquette and ability to answer inquiries about shopping dining entertainment and travel directions
- computer literate with the ability to operate property management systems
Job Duties
- Provide excellent guest service in an efficient courteous professional manner
- follow hotel standards of friendly hospitality while adhering to guidelines and procedures
- execute selling strategies to enhance hotel revenue
- greet and register guests providing room assignments and maintaining guest privacy
- promote and sell services and amenities of the hotel
- be aware of potential sales leads and report information to the appropriate individual
- keep housekeeping and other departments informed of guest special requests late check-outs and special needs areas
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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