Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.50 - $14.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
flexible schedule
Job Description
Our company is a well-established hotel known for its commitment to delivering exceptional guest experiences and maintaining high standards of hospitality. We pride ourselves on the quality of service we provide, ensuring that every guest’s stay is comfortable, enjoyable, and memorable. Our operations run around the clock, reflecting the dynamic and fast-paced nature of the hospitality industry. We are dedicated to continuous improvement and professional development, fostering a supportive environment for all team members.
We are currently seeking a dedicated Guest Service Representative who will embody our commitment to excellent guest care and professional hospitality. This full-time position involves providin... Show More
We are currently seeking a dedicated Guest Service Representative who will embody our commitment to excellent guest care and professional hospitality. This full-time position involves providin... Show More
Job Requirements
- Pass company security clearance
- be able to stand for eight hours
- be able to lift or carry up to 30 pounds and push or pull 60 pounds
- have the ability to bend stretch and reach
- have good vision and hearing
- able to speak and read English
- demonstrate professionalism honesty and trustworthiness at all times
- physically capable of performing required tasks
- willing to follow approved laundry procedures if applicable
- maintain certification for alcohol service if required
Job Qualifications
- Experience in service sales telesales or guest relations is helpful but not mandatory
- professionalism honesty and trustworthiness
- ability to communicate effectively in English
- computer literate with ability to operate property management system
- knowledge of hotel operations and services
- ability to multi task and remain guest service centric
- understanding of phone etiquette and reservation procedures
- ability to work flexible hours including evenings and weekends
Job Duties
- Provide excellent guest service in an efficient courteous professional manner
- follow LBA standards of friendly hospitality while adhering to guidelines and procedures
- execute selling strategies to enhance hotel revenue
- greet and register guests providing room assignments and maintaining guest privacy
- promote and sell hotel services and amenities
- promote repeat business by taking future reservations and offering recommendations
- be aware of potential sales leads and report information accordingly
- keep housekeeping and other departments informed of special requests and needs
- check all credit cards for validity before shift end
- learn and utilize property management system
- ensure all cash, check and miscellaneous departments are balanced at shift end
- assist in other areas such as food and beverage and property cleanliness
- help maintain a clean and professional lobby and dining area
- have thorough knowledge of emergency procedures
- practice safety standards and report hazardous conditions
- report any unusual occurrences to management
- maintain alcohol service certification if applicable
- be flexible with work schedule including evenings and weekends
- utilize service recovery and communication logs
- maintain stock and cleanliness in market area
- perform other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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