Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.49 - $26.10
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement benefits
Paid Time Off
Life insurance
Disability Coverage
wellness programs
Job Description
Courtyard by Marriott Newark Elizabeth is a renowned hotel located at 87 International Blvd, Elizabeth, New Jersey. It is part of the Marriott International portfolio, a globally recognized leader in the hospitality industry. Courtyard by Marriott is designed primarily to meet the needs of business travelers, offering a blend of comfort, convenience, and excellent service to guests. Known for its welcoming atmosphere and commitment to customer satisfaction, the hotel provides an ideal environment for both leisure and business travelers. With a focus on delivering exceptional guest experiences, Courtyard ensures that every visitor enjoys a stay that is both comfortable and... Show More
Job Requirements
- High school diploma or equivalent
- Ability to handle cash and operate point-of-sale systems
- Excellent communication skills
- Strong organizational skills and attention to detail
- Availability to work full-time shifts including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift and carry objects up to 10 pounds
- Commitment to confidentiality and professional conduct
- Commitment to follow company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Strong communication and interpersonal skills
- Ability to handle transactions accurately and securely
- Proficiency with computer systems and software
- Ability to multitask and work efficiently in a fast-paced environment
- Professional appearance and demeanor
- Ability to work effectively within a team
- Basic knowledge of local area and hotel services beneficial
Job Duties
- Organize, confirm, process, and conduct all guest check-ins and check-outs
- Manage room reservations, requests, changes, and cancellations
- Secure and verify payment and billing adjustments
- Activate and file room keys
- Process guest requests and relay messages
- Print and maintain contingency guest lists for emergencies
- Explain room features to guests and provide information about hotel amenities and local areas
- Follow up on outstanding requests or issues
- Run and review daily reports and logs
- Complete cashier and closing reports
- Accept and record wake-up call requests
- Count and secure cash bank during shifts
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- Notify Loss Prevention/Security of any guest reports of theft
- Follow company policies and procedures
- Report accidents, injuries, and unsafe conditions
- Maintain confidentiality and professional appearance
- Welcome and acknowledge guests according to company standards
- Assist individuals with disabilities
- Use clear and professional language in communication
- Answer telephones with proper etiquette
- Develop positive working relationships and support team goals
- Comply with quality assurance standards
- Perform physical activities such as standing, walking, and lifting up to 10 pounds
- Perform other reasonable duties as assigned by supervisors
Job Qualifications
Experience
No experience required
Job Location
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