Nothing Bundt Cakes logo

Nothing Bundt Cakes

Guest Service Representative

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $12.25 - $15.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Flexible Schedule
Employee Discounts
Paid training
Positive work environment
Opportunities for advancement

Job Description

Nothing Bundt Cakes (NbC) is a renowned bakery franchise specializing in creating delicious, uniquely crafted bundt cakes that add joy and sweetness to life's celebrations. Established with a passion for quality and community, NbC has grown a loyal customer base by offering a delightful assortment of cakes in a warm and welcoming atmosphere. Our bakeries are designed to provide not only exceptional baked goods but also an inviting environment where guests feel valued and appreciated. NbC prides itself on its commitment to excellence, creativity, and customer satisfaction, making every visit memorable. As a leading bakery brand with numerous locations nationwide,... Show More

Job Requirements

  • Applicants must be 16 years of age or older
  • Must have flexibility to work various shifts including early mornings, evenings, weekends and holidays
  • Ability to stand for extended periods
  • Basic math skills
  • Ability to operate a point-of-sale system
  • Strong communication skills
  • Must comply with health and safety guidelines and company policies

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous guest service experience in a bakery, restaurant or retail environment is a plus
  • Strong interpersonal and communication skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Basic math skills including the ability to handle monetary transactions
  • Proficiency with point-of-sale systems is preferred
  • Positive attitude with a friendly and patient demeanor
  • Ability to stand for extended periods
  • Reliable and punctual with a strong work ethic
  • Comfortable using new technology and willing to learn

Job Duties

  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise
  • Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration
  • Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene
  • Maintains a consistent work attendance and punctuality record

Job Qualifications

Experience

No experience required

Job Location

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