Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.75 - $15.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
Our hotel is a reputable hospitality establishment committed to providing exceptional guest experiences through outstanding service and a welcoming environment. Known for its dedication to friendly hospitality and professionalism, our property offers a wide range of amenities and services designed to meet the diverse needs of our guests. We take pride in upholding high standards of service, ensuring that every visitor receives attentive care and personalized attention that make their stay memorable. The hotel operates within a dynamic and fast-paced environment where guest satisfaction is the top priority, and team members are valued for their contributions to delivering seamless hospitality... Show More
Job Requirements
- Pass appropriate security clearance per company policy
- ability to perform major life activities including standing, lifting up to 30 pounds, bending, learning, reading, concentrating, thinking, and communicating
- able to push or pull 60 pounds
- able to stand for eight hours and perform physical tasks such as bending, stretching, and reaching
- ability to see and hear
- speak and read English
- display professionalism, honesty, and trustworthiness
- be flexible with work schedule including potential evenings and weekends
Job Qualifications
- High school diploma or equivalent
- experience in service, sales, telesales, or guest relations is helpful but not mandatory
- strong communication skills
- computer literate with ability to operate property management systems
- ability to multitask and remain guest service centric
- professionalism, honesty, and trustworthiness
- ability to speak and read English
- additional language skills helpful
- knowledge of hotel operations, reservations, and sales techniques
Job Duties
- Provide excellent guest service in an efficient, courteous professional manner
- follow LBA standards of friendly hospitality while adhering to guidelines and procedures
- execute selling strategies to enhance hotel revenue
- greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible
- promote and sell services and amenities of the hotel
- promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products
- be aware of potential sales leads through guest interaction and report information appropriately
- keep housekeeping and other departments informed of special requests, late check-outs, and special needs
- check all credit cards for validity before the end of the shift
- learn and utilize property management system (PMS)
- ensure cash, check, and miscellaneous departments are balanced at shift end
- assist in other areas such as food and beverage and property cleanliness
- help maintain a clean and professional lobby and dining area
- have thorough knowledge of emergency procedures
- practice safety standards and report hazardous conditions
- report unusual occurrences or requests to management
- maintain certification if alcohol is served
- be flexible with work schedule including evenings and weekends
- utilize Service Recovery Log and other communication logs
- maintain stock and cleanliness in market area
- perform other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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