Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.75 - $15.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
The hiring establishment is a reputable hotel that prides itself on delivering exceptional guest service and maintaining high standards of hospitality. Within the hospitality industry, this hotel emphasizes providing a friendly, professional, and efficient experience for all guests, ensuring that each visitor feels welcomed and valued throughout their stay. The hotel supports a dynamic and guest-focused environment where employees are expected to adhere to company policies, uphold security protocols, and contribute positively to the overall guest experience.
The role available is for a Guest Service Representative, a key position responsible for executing first-class guest interactions that align with the hote... Show More
The role available is for a Guest Service Representative, a key position responsible for executing first-class guest interactions that align with the hote... Show More
Job Requirements
- Pass appropriate security clearance as per company policy
- able to stand for extended periods and perform physical tasks such as lifting up to 30 pounds and pushing or pulling 60 pounds
- able to bend, stretch, and reach
- ability to see and hear adequately
- read and speak English fluently
- maintain professionalism and trustworthiness consistently
- knowledge of entire property including services and operations
- familiarity with reservations procedures and frequent stay programs
- ability to follow safety standards and emergency protocols
- flexible to work evenings, weekends, and holidays
- maintain certification if required for alcohol service
- ability to maintain communication logs and handle multiple communication channels
Job Qualifications
- High school diploma or equivalent
- experience in service, sales, telesales, or guest relations preferred but not mandatory
- strong communication skills in English
- ability to operate computer systems including property management software
- knowledge of hotel operations and hospitality standards
- professionalism, honesty, and trustworthiness
- ability to multitask and work in a fast-paced environment
- customer service orientation
- basic math skills for handling payments
- ability to communicate in additional languages is a plus
Job Duties
- Provide excellent guest service in a courteous and professional manner
- follow hotel hospitality standards and procedures
- execute sales strategies to increase hotel revenue
- greet and register guests, ensuring privacy and accommodating special requests
- promote and sell hotel amenities and services
- manage guest check-in and check-out processes
- communicate effectively with guests and departments
- operate property management systems for reservations and billing
- maintain accurate cash handling and reconcile accounts at shift end
- assist in other hotel areas such as food and beverage and property cleanliness
- uphold safety and emergency procedures
- report hazards and unusual occurrences to management
- maintain professional lobby and dining areas
- participate in manager-on-duty functions when scheduled
- utilize service recovery and communication logs
- maintain required certifications
- adapt work schedule to hospitality industry demands
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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