Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.89
Job Description
Hyatt Valencia is a prominent establishment within the hospitality industry, recognized for delivering exceptional guest experiences and top-tier service. This hotel is part of the globally esteemed Hyatt Hotels Corporation known for its dedication to luxury, comfort, and impeccable customer care. With a commitment to providing guests with memorable stays, Hyatt Valencia encapsulates the perfect blend of modern amenities and warm hospitality, catering to both business and leisure travelers. Their team operates with a guest-first mindset, focusing on seamless service that enhances every aspect of the guest experience from arrival to departure.
The role of Guest Service Representative at H... Show More
The role of Guest Service Representative at H... Show More
Job Requirements
- Successful completion of a background check prior to employment
- Ability to communicate effectively and maintain a friendly demeanor
- Strong attention to detail and accuracy in guest transactions
- Capability to multitask in a fast-paced environment
- Sound judgment and discretion in handling sensitive information
- Part-time availability
- Compliance with hotel policies and procedures
Job Qualifications
- High school diploma or equivalent
- At least three months experience in hospitality customer service accounts receivable or general office setting
- Prior experience working with guests handling payments or managing reservations preferred
- Familiarity with hotel procedures property management systems and guest service best practices is an asset
- Additional training or coursework in hospitality business or customer service is a plus
Job Duties
- Greet register and assign rooms to guests
- Issue room keys and escort instructions
- Answer inquiries about hotel services and local information
- Keep records of room availability and guest accounts
- Compute bills collect payments and make change
- Enforce hotel credit policies and manage deposits
- Provide friendly and warm guest interactions
- Take responsibility for assigned employees in absence of supervisor if in lead capacity
- Make restaurant transportation or entertainment reservations for guests
- Manage guest valuables and order special amenities as needed
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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