Guest Service Representative
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Standard Hours
Benefits
Insurance enrollment
Paid Time Off
Holiday pay
401(k) enrollment
Hotel and travel discounts
Professional Development
promotion opportunities
Job Description
First Hospitality, founded in 1985 and headquartered in Chicago, is a dynamic hotel development, investment, and management company recognized for its forward-thinking approach in the hospitality industry. With a strategic vision focused on creating value for all stakeholders through excellence and an openness to innovative methods, First Hospitality continues to build and operate outstanding hotels that prioritize guest satisfaction and operational efficiency. The company is deeply committed to attracting and retaining a diverse, high-performing workforce, valuing the unique differences of each employee to better serve the varied needs of customers. This commitment is reflected in the company's inclusive work environment,... Show More
Job Requirements
- 2+ years of customer service experience, preferably in Hospitality or related industry
- High school diploma or equivalency education certificate required
- Excellent verbal and written communication skills
- Must be able to speak, read, and write in primary language used in the workplace
- Ability to stand and walk frequently throughout the workday for 8+ hours
- Ability to lift, lower, and maneuver up to 30 pounds occasionally
Job Qualifications
- 2+ years of customer service experience, preferably in Hospitality or related industry
- High School diploma or equivalency education certificate required
- Excellent verbal and written communication skills
- Must be able to speak, read, and write in primary language used in the workplace
Job Duties
- Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received
- Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs
- Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction
- Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate
- Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution
- Listen to guests and empathize with their challenges
- when necessary, solicit guest feedback and act on guests concerns
- Always maintain professionalism consistent with hotel brand and company expectations
- Know and communicate hotel emergency procedures
- inform and assist guests in emergencies
- Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information
- If applicable, maintain balance and security of house bank and accurately log all transactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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