Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a globally recognized hospitality company dedicated to delivering exceptional guest experiences through its portfolio of hotels, resorts, and vacation properties. Known for its commitment to quality service and a welcoming atmosphere, Sonesta combines contemporary amenities with a focus on customer satisfaction. Operating in various markets worldwide, Sonesta continually strives to create memorable stays for leisure and business travelers alike. The company emphasizes a culture of care, respect, and professionalism, making it a sought-after employer in the hospitality industry.
The Guest Services Agent (GSA) role at Sonesta is pivotal in ensuring the smooth operations of the front desk ... Show More
The Guest Services Agent (GSA) role at Sonesta is pivotal in ensuring the smooth operations of the front desk ... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver's license
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Standing for extended periods of time
- Willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver's license
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing reports, preparing deposits, and securing assigned bank
- Maintain security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and/or groups by phone or internally
- process cancellations, revisions, and updates
- up-sell rooms to maximize revenue
- Follow seasonal demand reservation strategy communicated by management
- Promote teamwork and quality service through communication and coordination with other shifts and management
- Service the shoppe and the pour ensuring guests receive services and products
- ensure guest special requests are fulfilled and proper delivery of guest services
- Issue, control, and release guest safe-deposit boxes
- Comply with all federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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