Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
quarterly bonus plan
Daily Pay Option
Job Description
Hampton Inn Kernersville is part of the well-known Hampton by Hilton brand, recognized globally for providing comfortable accommodations and exemplary guest services. As a mid-priced hotel chain, Hampton Inn offers clean, welcoming environments that cater both to business travelers and families alike. Located in Kernersville, this Hampton Inn branch prides itself on maintaining high standards of hospitality, offering amenities that enhance the guest experience such as complimentary breakfast and modern, well-appointed rooms. The hotel operates with a customer-centric approach and is committed to ensuring guest satisfaction at every touchpoint. The Hampton Inn Kernersville is currently seeking dedicated Guest Service Representatives... Show More
Job Requirements
- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
- must be able to stand for eight hours, bend, stretch, and reach
- must be able to see and hear
- must be able to speak and read English
- must pass appropriate security clearance per company policy
- must display professionalism, honesty and trustworthiness at all times
Job Qualifications
- Experience in service, sales, telesales or guest relations type of industry is helpful but not mandatory
- knowledge of property management systems and hotel operations
- excellent communication and interpersonal skills
- ability to multitask and work in a fast-paced environment
- ability to maintain professionalism, honesty and trustworthiness
- proficiency in English
- basic computer literacy
Job Duties
- Provide excellent guest service in an efficient, courteous professional manner
- follow LBA standards of friendly hospitality while adhering to guidelines and procedures
- execute selling strategies to enhance the hotel revenue
- greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible
- promote and sell services/amenities of the hotel
- promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products
- keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas
- check all credit cards for validity before the end of the shift
- learn and utilize PMS
- ensure all cash, check and miscellaneous departments are in balance at shifts end
- assist in other areas: food and beverage, cleanliness of property wherever assistance is needed for guest satisfaction
- help maintain a clean and professional lobby and dining area
- have a thorough working knowledge of emergency procedures
- practice safety standards at all times and be alert to hazardous conditions
- report any unusual occurrences or requests to the manager
- be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required
- utilize Service Recovery Log and other necessary communication logs
- maintain stock and cleanliness in the market area
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter