Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible scheduling
Job Description
This job opportunity is offered by a prominent hotel within the hospitality industry, known for its commitment to delivering excellent guest service and maintaining high standards of hospitality. The establishment prides itself on creating a welcoming, professional, and courteous environment for all guests, ensuring an exceptional experience through attentive service and a thorough understanding of hotel operations. The company values honesty, trustworthiness, and professionalism among its staff, recognizing the importance of these traits when dealing with guest access to rooms and hotel property. The hotel operates in a fast-paced, demanding environment where associates must be capable of multitasking and maintaining... Show More
Job Requirements
- Must pass company-required security clearance
- must be able to stand for extended periods
- must be able to lift and carry up to 30 pounds and push or pull 60 pounds
- must be able to bend, stretch, reach
- must have clear vision and hearing
- must be honest, trustworthy and professional at all times
- must have knowledge of hotel property, staff, services, and procedures
- must be proficient in operating property management systems
- must be able to communicate effectively with guests and staff
- must maintain safety standards and be alert to hazardous conditions
- must be flexible with work schedule including evenings and weekends
Job Qualifications
- High school diploma or equivalent
- basic computer literacy especially with property management systems
- effective communication skills both verbal and written
- ability to multitask and maintain professionalism under pressure
- knowledge of hotel operations and guest service procedures
- experience in customer service, sales, or hospitality is preferred but not mandatory
- ability to speak and read English fluently
- ability to work flexible hours including nights and weekends
Job Duties
- Provide excellent guest service in a courteous and professional manner
- greet and register guests, provide room assignments and maintain guest privacy
- promote and sell hotel services and amenities
- accommodate special guest requests when possible
- promote repeat business by facilitating future reservations
- communicate guest needs and special requests to housekeeping and other departments
- verify credit cards and ensure cash drawer balance at shift end
- assist in food and beverage and property cleanliness to foster guest satisfaction
- maintain knowledge of hotel emergency procedures
- practice safety standards and report hazards
- maintain stock and cleanliness in market areas
- remain flexible with work schedule including evenings and weekends
- use property management system to post charges and manage reservations
- report unusual occurrences to the manager
- utilize service recovery logs for guest issue resolution
- other assigned duties appropriate to the role
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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