Guest Service Representative

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $12.00 - $14.00
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Benefits

Paid Time Off
Health Insurance
Employee Discounts
flexible scheduling
Professional development opportunities

Job Description

Mid-Continent Hospitality is a reputable hospitality company dedicated to providing exceptional hotel services to guests, ensuring comfort, convenience, and a memorable stay. Known for its commitment to high standards in the hospitality industry, Mid-Continent Hospitality manages a portfolio of hotels and lodging properties that emphasize quality customer service and operational excellence. The company fosters a positive and professional environment where every employee plays a crucial role in enhancing the guest experience. Its team is trained to uphold brand standards related to appearance, service delivery, and safety, which contributes to the consistent success and reputation of its establishments.

The Guest Service R... Show More

Job Requirements

  • high school diploma or equivalent required
  • college course work in related field helpful
  • experience in a hotel or related field helpful
  • ability to multi-task and solve problems efficiently
  • ability to evaluate and select actions quickly and accurately
  • ability to work well in stressful and high-pressure situations
  • effective listening and communication skills
  • ability to maintain composure under pressure
  • ability to stand for entire shift
  • ability to lift up to 20 pounds occasionally and up to 10 pounds frequently

Job Qualifications

  • high school diploma or equivalent
  • college course work in related field helpful
  • experience in a hotel or a related field helpful
  • positive and upbeat personality with a desire to deliver outstanding customer service
  • ability to multi-task and be detailed-oriented
  • problem-solving skills to effectively deal with internal and external customers

Job Duties

  • Approach all encounters with guests and employees in a friendly, service-oriented manner
  • maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
  • always comply with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations
  • always maintain a friendly and warm demeanor
  • greet and welcome all guests approaching the front desk in accordance with Mid-Continent Hospitality standards
  • maintain proper operation of the telephone switchboard and ensure that all Mid-Continent Hospitality performance standards are met
  • handle requests for information, mail and messages in an efficient and courteous manner

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.