Guest Service Representative

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Benefits eligible
Healthcare benefits
Dental Insurance
Vision Insurance
Retirement savings plan - 401(k)
Income protection plans - life and disability
Leadership education and opportunities
employee discount on products and services
Closed on Sundays
Introductory guest service rate of pay
Development review systems

Job Description

Gadabout SalonSpas and VerVe Salons are recognized for delivering exceptional beauty and wellness experiences to their clients. These establishments are celebrated for their commitment to providing high-quality salon and spa services in a comfortable and welcoming environment. With a reputation for excellence and a dedicated team, these salons focus on enhancing both the appearance and well-being of their guests through a range of personalized services. They create a vibrant atmosphere where guests can relax, rejuvenate, and enjoy professional care from experienced technicians and staff. The salons prioritize customer satisfaction by offering not just beauty treatments but also an overall enjoyable... Show More

Job Requirements

  • reception desk, hospitality, retail, or guest service experience in a fast-paced environment
  • excellent (english speaking) communication skills
  • maintain high professional standards of service, appearance and behavior
  • team player with good organizational and interpersonal skills
  • PC and keyboarding skills
  • able to handle multiple duties simultaneously
  • available to work varied shifts including nights, weekends and holidays
  • previous cash handling experience preferred
  • ability to work independently and as a team

Job Qualifications

  • reception desk, hospitality, retail, or guest service experience in a fast-paced environment
  • excellent (english speaking) communication skills
  • maintain high professional standards of service, appearance and behavior
  • team player with good organizational and interpersonal skills
  • PC and keyboarding skills
  • able to handle multiple duties simultaneously
  • previous cash handling experience preferred
  • ability to work independently and as a team

Job Duties

  • facilitate excellent guest service to enhance the salon/spa experience for the guest
  • save the date for guests and schedule appointments based on specific service time requirements
  • answer incoming calls using the professional greeting in a timely manner
  • utilize effective sales skills to communicate current and ongoing promotional programs, services, packages to guests by demonstrating in-depth knowledge of salon/spa offerings
  • support technicians by managing schedules, handling wait list, and accommodating guests
  • constant focus on maintaining updated guest files
  • perform general duties as assigned by management in a timely and accurate manner
  • keep work area organized at all times
  • a love for fashion

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location