Guest Service Representative

Santa Clarita, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $17.81 - $18.50

Work Schedule

Flexible

Benefits

competitive salary

Part-time schedule

Flexible Hours

Employee Discounts

Professional work environment

Opportunities for advancement

supportive team culture

Job Description

This job opportunity is with a reputable hospitality establishment located in Valencia, California. The company operates within the hotel industry, focusing on providing exceptional service to guests and ensuring their overall satisfaction throughout their stay. With a strong commitment to quality, professionalism, and guest-centric services, the establishment is highly regarded in the local community and among travelers for its warm and welcoming atmosphere. It offers a dynamic team environment where employees can grow their skills and excel in their hospitality careers. As part-time employment, the position provides flexible scheduling options to accommodate a range of applicants. The salary range for... Show More

Job Requirements

HS diploma or equivalent
minimum 1 year guest services, general office, accounts receivable or customer service experience
ability to stand for long periods
ability to walk extended distances
ability to lift/carry 6-25 lbs
ability to reach hands and arms in any direction
ability to speak and hear in English
ability to work overtime and irregular hours

Job Qualifications

HS diploma or equivalent
minimum 1 year guest services, general office, accounts receivable or customer service experience
effective communication skills
ability to multitask and handle multiple activities simultaneously
proficiency in using switchboards and computer keyboards
ability to enforce company policies consistently
leadership skills appropriate for supervisory responsibilities

Job Duties

Greet, register, and assign rooms to guests
issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers
answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
keep records of room availability and guests’ accounts
compute bill, collect payment and make change for guests
date-stamp, sort and rack incoming mail and messages
transmit and receive messages using equipment such as telephone, fax and switchboard
understand and enforce the hotel company credit policies
account for all cash and make deposits in accordance with hotel and company policies
take the initiative to greet guests in a friendly and warm manner
take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees
may make restaurant, transportation or entertainment reservations for guests
may deposit guests’ valuables in hotel safe or safe-deposit box
may order complimentary flowers or champagne for special guests
other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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