Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Benefits
Commission
Flexible Schedule
Paid training
Employee Discounts
team environment
Opportunity for advancement
Job Description
This opportunity is with a helicopter tour company that offers exciting aerial experiences to guests. The company operates in a fast-paced environment and values exceptional customer service as a cornerstone of guest satisfaction and operational success. The organization provides both part-time and full-time employment options with a flexible schedule to accommodate various availability needs. The compensation for the Guest Service Representative role is $16.00 an hour plus commission on direct bookings, making it a rewarding position for individuals with a passion for hospitality and sales.
The Guest Service Representative plays a vital role in ensuring an excellent guest experi... Show More
The Guest Service Representative plays a vital role in ensuring an excellent guest experi... Show More
Job Requirements
- high school graduate or general education degree (GED)
- no prior experience necessary
- proficiency in Microsoft Office (Outlook, Word, Excel, Power Point)
- able to lift 50 pounds
- vision (near, distance, color, peripheral, depth perception)
Job Qualifications
- active listening
- assertiveness
- communication, oral
- ethical
- honesty/integrity
- reliability
- sales ability
- working under pressure
- accuracy
- customer oriented
- accountability
- responsible
- friendly
- patience
- high school graduate or general education degree (GED)
- no prior experience necessary
- proficiency in Microsoft Office (Outlook, Word, Excel, Power Point)
Job Duties
- prepare and organize each flight by reservations and weight and assign boarding numbers
- text/email guest flight reminders and any pick-up/self-drive reminders
- greet passengers upon arrival
- apply payment to reservations via cash, credit card, and voucher
- check guests’ photo ID
- weigh guests and record actual weight on pilot manifest
- perform weight and balance for each flight
- take photos, print photos, display photos, sell photos, upload digital photos to drop box
- stock and inventory photo items
- sell, stock, tag, and inventory gift shop merchandise
- walk the lobby and guest restrooms after each departure and arrival for garbage and lost items while making sure the lobby and restrooms are clean and stocked
- wipe down/disinfect check-in counters, workstations, photo desk, lobby furniture, restrooms
- walk courtyard for garbage and lost items
- make, breakdown, and clean coolers
- accept, verify, and put deliveries away
- organize stock, rotate, and check expiration dates on food and beverage items
- able to lift 50 pounds
- stock supplies i.e. pilot manifests, briefing cards, boarding cards, pens
- count and verify cash till at start and end of shift at $200
- drop cash earned for the day
- file paid reservations in daily sales folder
- count café inventory
- book flights for walk in guests and be knowledgeable in our flight experiences
- communicate with drivers to locate guests
- communicate with guests and external booking agent to locate guests for pick up
- make notes in each reservation if the guests have an issue for documentation purposes
- answer inbound phone calls, if needed transfer to correct location, department or individual
- double-check all bookings to ensure no mistakes are present
- prepare driver pick up/drop off slips
- perform miscellaneous duties assigned by the manager
Job Qualifications
Experience
No experience required
Job Location
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