Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
quarterly bonus plan
401k with employer match
DailyPay option
Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Job Description
The Hampton Inn Carolina Beach is a welcoming and vibrant hotel that prides itself on delivering exceptional hospitality and memorable guest experiences. Part of the renowned Hampton Inn brand, which is known globally for its quality accommodations and customer-centric services, this location offers travelers a comfortable and enjoyable stay near the beautiful Carolina Beach area. The hotel features a range of amenities, including well-appointed guest rooms, convenient services, and an approachable staff dedicated to meeting guests' needs efficiently and with a smile. Hampton Inn Carolina Beach is an integral part of the hospitality and tourism industry, catering to both leisure... Show More
Job Requirements
- Must be able to stand for eight hours, bend, stretch, and reach
- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
- Ability to see and hear clearly
- Must be able to speak and read English
- Honest and trustworthy with ability to pass security clearance
- Must display professionalism at all times
- Flexibility to work weekends and varied shifts
- Ability to perform major life activities including learning, reading, concentrating, thinking, and communicating
- Ability to assist with folding linen and follow approved laundry procedures where applicable
- Must follow safety standards and be alert to hazardous conditions
- Must maintain certification if alcohol is served.
Job Qualifications
- High school diploma or equivalent
- Previous experience in service, sales, telesales, or guest relations industry is helpful but not mandatory
- Strong communication skills, both written and verbal
- Ability to multitask efficiently in a fast-paced environment
- Proficient computer literacy to operate property management system
- Ability to maintain professionalism, honesty, and trustworthiness at all times
- Basic knowledge of hotel operations including reservations and frequent stay programs
- Ability to communicate in English fluently
- Additional language skills are a plus
- Demonstrated capability to assist guests with professionalism and hospitality
- Ability to learn and execute selling strategies effectively.
Job Duties
- Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible
- Promote and sell services or amenities of the hotel
- Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products
- Be aware of potential sales leads and contacts through guest interaction and report information to the appropriate individual
- Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas
- Check all credit cards for validity before the end of the shift
- Learn and utilize property management system
- Ensure all cash, check and miscellaneous departments are in balance at shifts end
- Assist in other areas such as food and beverage services, cleanliness of the property wherever assistance is needed for guest satisfaction
- Help maintain a clean and professional lobby and dining area including dusting, vacuuming, and cleaning tables
- Have a thorough working knowledge of emergency procedures
- Practice safety standards at all times and be alert to hazardous conditions and report or correct any hazardous conditions immediately
- Report any unusual occurrences or requests to the manager
- Maintain certification from a responsible vendor training if alcohol is served
- Be flexible regarding work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required
- Utilize service recovery log and other necessary communication logs from shift to shift
- Maintain stock and cleanliness in the market area
- Perform other duties as assigned, of which the associate is capable.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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