Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee training programs
Flexible work schedule
Career advancement opportunities
Job Description
Our company is a well-established hotel that prides itself on delivering exceptional guest experiences through friendly hospitality and professional service. As a key player in the hospitality industry, we emphasize maintaining high standards of guest satisfaction, ensuring that every visitor feels welcomed and valued. Our hotel offers a range of accommodations and amenities designed to meet the needs of diverse clientele, from business travelers to vacationing families. We are committed to upholding a safe and secure environment for all our guests and staff, adhering strictly to established procedures and policies that reflect the integrity and trustworthiness essential in hospitality operations.Show More
Job Requirements
- Pass appropriate security clearance per company policy
- physical ability to stand for eight hours, lift and carry up to 30 pounds, push or pull 60 pounds
- ability to bend, stretch, and reach
- ability to see and hear
- communicate effectively in English
- display professionalism, honesty, and trustworthiness at all times
- ability to perform major life activities such as learning, reading, and concentrating
Job Qualifications
- High school diploma or equivalent
- experience in service, sales, telesales or guest relations preferred but not mandatory
- excellent verbal and written communication skills in English
- proficiency with computer systems and property management software
- ability to multitask and maintain guest service focus
- strong interpersonal skills and professionalism
- knowledge of hotel operations and reservation procedures
- ability to handle cash and credit transactions accurately
- ability to work flexible hours including weekends and evenings
- willingness to learn and adapt
- certification from responsible vendors if alcohol is served
Job Duties
- Provide excellent guest service in an efficient, courteous professional manner
- follow company standards of friendly hospitality while adhering to guidelines and procedures
- execute selling strategies to enhance hotel revenue
- greet and register guests, provide room assignments, maintain guest privacy and accommodate special requests
- promote and sell hotel services and amenities
- promote repeat business by offering future reservations and alternate product recommendations
- identify potential sales leads during guest interactions and report them
- coordinate with housekeeping and other departments regarding special requests and late check-outs
- verify credit card validity before end of shifts
- utilize property management systems to post charges and balance accounts
- assist in food and beverage and maintain cleanliness in lobby and dining areas
- possess thorough knowledge of emergency procedures and safety standards
- report unusual occurrences to management
- maintain stock and cleanliness in market areas
- be flexible with work schedules including evenings and weekends
- use service recovery and communication logs effectively
- perform other assigned duties as needed
Job Qualifications
Experience
No experience required
Job Location
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