TownePlace Suites

Guest Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $11.00 - $14.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Pay time off
Retirement Plan
Dental Insurance
Career advancement opportunities
Employee Discounts

Job Description

This opportunity is with a reputable hotel establishment known for its dedication to providing exceptional guest experiences and upholding the highest standards of hospitality. The hotel operates in the hospitality sector, focusing on delivering friendly and professional services to all its guests. With a commitment to enhancing guest satisfaction and promoting repeat business, the hotel fosters a welcoming and supportive environment for both guests and employees alike. This position offers a valuable career path in the hospitality industry, allowing dedicated individuals to grow and advance within the company. The employment type typically involves full-time roles with shifts that may require... Show More

Job Requirements

  • Pass appropriate security clearance
  • Ability to push or pull 60 pounds and lift or carry 30 pounds
  • Able to stand for eight hours and perform physical duties such as bending and stretching
  • Ability to see, hear, speak, and read English
  • Display honesty, trustworthiness and professionalism at all times
  • Flexibility to work evenings and weekends
  • Knowledge of hotel guest service procedures

Job Qualifications

  • Experience in service, sales, telesales or guest relations industry helpful
  • Knowledge of hotel property, services and operations
  • Proficient computer skills including property management system
  • Strong communication and multitasking abilities
  • Ability to maintain professionalism and hospitality
  • Knowledge of emergency procedures
  • Certification for alcohol service if applicable

Job Duties

  • Provide excellent guest service in an efficient, courteous professional manner
  • Follow hospitality standards and company guidelines
  • Execute selling strategies to enhance hotel revenue
  • Greet and register guests, provide room assignments and accommodate special requests
  • Promote hotel services and amenities
  • Handle guest issues with professionalism and hospitality
  • Maintain property cleanliness and assist other departments as needed

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.