Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
flexible scheduling
Job Description
J&P Hospitality/Asset Management is a reputable company specializing in property operations and hospitality management. Known for its commitment to providing excellent guest experiences and maintaining high standards of cleanliness and safety, J&P Hospitality operates in the hotel and property management industry, focusing on delivering unparalleled service and a welcoming environment to its guests. The company values professionalism, reliability, and a culture of teamwork to ensure guest satisfaction and efficient property operations. J&P Hospitality is an equal opportunity employer and follows stringent non-discrimination policies while also participating in E-Verify to confirm employment eligibility.
The Guest Services Representative (GSR) at J&P Hosp... Show More
The Guest Services Representative (GSR) at J&P Hosp... Show More
Job Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States without current or future visa sponsorship
- Ability to read, write, and communicate clearly in English
- Basic computer skills
- High school diploma or equivalent preferred
- Previous customer service or hospitality experience a plus
- Must maintain a professional appearance
- Must be punctual and dependable
- Ability to work scheduled shifts including evenings, weekends, and holidays with flexibility
- Must follow all safety, security, and operational procedures
- Must maintain confidentiality of guest information and company data
- Ability to adapt in a fast-paced environment
- Ability to work as part of a team
- Physical ability to stand, walk, bend, lift up to 25 pounds independently and up to 100 pounds with assistance
- Ability to detect odors such as smoke, gas, or strong cleaning chemicals
- Must perform job functions with or without reasonable accommodation
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service or hospitality experience a plus, but not required
- Basic computer skills and ability to learn reservation and payment systems
- Ability to read, write, and communicate clearly in English
- Bilingual in Spanish a plus
- Must be at least 18 years of age
- Must be legally authorized to work in the United States without current or future visa sponsorship
Job Duties
- Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay
- Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts
- Manage reservations, room assignments, and occupancy records using property management systems
- Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate
- Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure
- Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness
- Monitor the property for safety, cleanliness, and policy compliance and report issues to management
- Perform other job duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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