Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Training and Development
Employee assistance program
Job Description
J&P Hospitality/Asset Management is a reputable company specializing in property operations within the hospitality industry. As a dedicated establishment, the company ensures that guest experiences are at the forefront by maintaining high-quality service standards across its properties. Known for its commitment to excellence, J&P Hospitality emphasizes a welcoming, safe, and clean environment that fosters repeat visits and positive word-of-mouth. The company operates in the hotel and lodging sector, focusing on delivering exceptional guest services at every touchpoint during a guest's stay. It upholds equal opportunity employment practices, reinforcing diversity and inclusion in its workforce. The employment opportunity for a Guest... Show More
Job Requirements
- Maintain a professional appearance and deliver service in line with company values
- be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays, with flexibility to support additional coverage when needed
- follow all safety, security, and operational procedures as trained
- maintain confidentiality of guest information and company data
- demonstrate adaptability in a fast-paced environment with changing priorities
- work as part of a team and support shared property goals
- must be able to use a computer, phone, and other standard office or front desk equipment for extended periods
- must be able to stand, walk, and climb stairs for long periods during a shift
- must be able to bend, stoop, kneel, and use hands to handle, grasp, or move objects
- must be able to lift/move up to 25 pounds independently and up to 100 pounds with assistance
- must be able to detect odors such as smoke, gas, or strong cleaning chemicals to help maintain a safe environment for guests and staff
- may be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor temperatures
- must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus
- must be able to perform the essential job functions with or without reasonable accommodation
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service or hospitality experience a plus, but not required
- basic computer skills and ability to learn reservation and payment systems
- ability to read, write, and communicate clearly in English
- bilingual in Spanish a plus
- must be at least 18 years of age
- must be legally authorized to work in the United States without current or future visa sponsorship
Job Duties
- Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay
- complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts
- manage reservations, room assignments, and occupancy records using property management systems
- answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate
- maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure
- prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness
- monitor the property for safety, cleanliness, and policy compliance and report issues to management
- perform other job duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: