Guest Service Rep/Innkeeper

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $19.00 - $20.00
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Work Schedule

Flexible
On-call
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401K Matching
Hotel Room Discounts
Paid vacation

Job Description

Our establishment is a charming hotel dedicated to providing guests with exceptional hospitality and a warm, welcoming environment. As a boutique-style inn, we pride ourselves on delivering highly personalized guest experiences that combine comfort, convenience, and a touch of local flavor. Our commitment to excellence is reflected in our well-maintained property, attentive staff, and a culture centered around guest satisfaction and professional service standards. We strive to maintain a relaxing atmosphere where every visitor feels at home, ensuring repeat visits and positive word-of-mouth recommendations. The hotel operates with a focus on quality service, blending traditional hospitality values with contemporary amenities... Show More

Job Requirements

  • Ability to stand, walk, and lift up to [XX] lbs
  • availability for early mornings, evenings, and weekends
  • live-in or on-site presence may be required
  • excellent organizational and time-management abilities
  • ability to multitask in a fast-paced, guest-facing environment
  • leadership experience with a hands-on management style
  • proficiency with reservation systems and basic accounting tools
  • flexibility to work weekends, holidays, and on-call hours
  • minimum of 2 years of experience as a guest services team member or in a leadership role in the hospitality industry
  • strong leadership and communication skills
  • ability to multitask and handle a high-volume workload
  • proficiency with computer systems and software, such as Microsoft Office and property management systems
  • flexibility to work evenings, weekends, and holidays as needed

Job Qualifications

  • Proven hospitality, hotel, or inn management experience
  • strong customer service and interpersonal skills
  • excellent organizational and time-management abilities
  • leadership experience with a hands-on management style
  • proficiency with reservation systems and basic accounting tools
  • minimum of 2 years of experience as a guest services team member or in a leadership role in the hospitality industry
  • strong leadership and communication skills
  • ability to multitask and handle a high-volume workload
  • proficiency with computer systems and software, such as Microsoft Office and property management systems
  • flexibility to work evenings, weekends, and holidays as needed

Job Duties

  • Greet guests warmly and ensure a personalized, welcoming experience
  • handle reservations, check-ins, check-outs, and guest inquiries
  • resolve guest concerns promptly and professionally
  • maintain high standards of service, cleanliness, and presentation
  • oversee breakfast service and food and beverage coordination
  • manage daily operations of the inn as designated by the rooms manager
  • maintain reservation systems, guest records, and billing
  • monitor inventory and order supplies as needed
  • ensure compliance with health, safety, and local regulations
  • prepare daily, weekly, and monthly operational reports
  • inspect guest rooms and public areas for cleanliness and maintenance
  • coordinate with maintenance and vendors for repairs and upkeep
  • oversee seasonal property needs and special projects
  • protect the physical assets of the inn
  • perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

OysterLink supports hiring across hospitality industries.

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