Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
comprehensive benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Education Tuition Reimbursement Program
Paid vacation
Holiday pay
Career Development and Training Workshops
FREE daily meal
Internal Advancement
Weekly Resort Prizes
Job Description
Atlantis Casino Resort Spa is a premier resort destination known for its vibrant casino, luxurious accommodations, and exceptional guest services. Located in the heart of Reno, Nevada, Atlantis Casino Resort Spa offers a dynamic environment where hospitality professionals deliver outstanding service to ensure memorable guest experiences. The resort prides itself on fostering a team-oriented culture, focusing on employee recognition, professional development, and delivering top-tier customer service. With its extensive amenities including gaming, dining, spa, and entertainment options, Atlantis Casino Resort Spa has established itself as a leading hospitality employer in the region.
The Guest Services Manager role at Atlantis ... Show More
The Guest Services Manager role at Atlantis ... Show More
Job Requirements
- Must be at least 21 years of age
- possess excellent communication skills both verbal and written
- demonstrate ability to train and supervise staff
- work effectively under pressure
- problem-solving skills
- reading and comprehension of guest-related documents
- basic math skills for financial transactions
- proficiency with office machinery and technology
- availability to work flexible hours including extended shifts
- maintain professional appearance standards including no visible tattoos, piercings, or unnatural hair colors
Job Qualifications
- Must be at least 21 years of age
- ability to communicate verbally and in writing with staff members and guests when answering the phone lines, giving information, registering guests, and answering questions
- able to clearly transfer and demonstrate job duties to staff for purposes of training and instruction from written and verbal sources
- perform and work effectively under pressure with a calm demeanor
- resolve problems quickly and effectively
- able to read and understand documents such as registration cards, guest confirmation, computer printouts, memos and vouchers, guest folios
- able to do math calculations of room charges
- process payments for departing guests
- operate office machinery such as computers, printers, photocopy and fax machines, credit card imprinters
- must be able to work flexible hours including potential time beyond normal shift hours when necessary
- possess a positive, service-oriented attitude
Job Duties
- Supervises guest service representatives at front desk for the purpose of completion of duties, performance standards, giving direction, and decision making
- assists front desk manager with overall operations of front desk and assumes responsibility for completion of shift work up to standards and according to established procedures
- handles all guest service issues as they arise at the front desk up to the standards established and in accordance with the goals and objectives of the hotel
- performs majority of training for guest service representatives
- assists in the development of training programs as needed
- makes recommendations in development of process for the purposes of feasibility and effectiveness
- able to perform all essential job functions of a guest service representative
- responsible for creating position goals and assisting department manager with completion of department goals
- guest service training of the team and constant monitoring of those standards
- issuing of new Monarch Rewards gaming cards with required gaming license
- other assignments as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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