Guest Service Manager - Hampton Inn & Suites N. Charleston/University Blvd.
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.25 - $24.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible work schedule
Job Description
Hilton is a globally recognized leader in the hospitality industry, established in 1919 and known for its commitment to innovation, quality, and exceptional guest experiences. With a diverse portfolio ranging from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels, Hilton has built a reputation for excellence in accommodations and service worldwide. The company’s vision to "fill the earth with the light and warmth of hospitality" drives its dedication to delivering remarkable experiences to both business and leisure travelers. Hilton’s team members are central to this mission, working collaboratively to uphold the company’s longstanding tradition of hospitality excellence.Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 3 years experience in guest services or hospitality management
- Strong leadership and organizational skills
- Excellent communication skills
- Ability to work in a fast-paced environment
- Proficiency with management and scheduling software
- Flexibility to work various shifts including weekends and holidays
Job Qualifications
- Experience in hospitality management or related field
- Proven leadership skills
- Strong communication and interpersonal skills
- Ability to manage multiple departments and projects
- Experience with budgeting and forecasting
- Knowledge of guest service operations
- Ability to train and develop staff
- Demonstrated ability to uphold company values of hospitality, integrity, leadership, teamwork, ownership and urgency
Job Duties
- Manage all guest service operations including luggage and package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Oversee daily operations in all guest services departments
- Manage administrative projects and ensure adherence to established quality standards
- Monitor and develop team member performance including supervision, scheduling, counseling, evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Recruit, interview and train team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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