Guest Service Manager - Hampton Inn & Suites N. Charleston/University Blvd.

North Charleston, SC, USA|

Job Overview

Compensation

Type:

Hourly

Rate:

Range $17.00 - $24.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Flexible work schedule

Job Description

Hilton, founded in 1919, has been a leader in the hospitality industry for over a century. The company has earned a stellar reputation by consistently delivering exceptional guest experiences, innovation, and quality across its diverse portfolio that includes luxurious full-service hotels and resorts, extended-stay suites, and mid-priced hotels. Hilton's global presence spans many countries, catering to both business and leisure travelers with refined accommodations, comprehensive amenities, and excellent value. The company prides itself on a strong vision "to fill the earth with the light and warmth of hospitality," which reflects its commitment to unmatched service and a warm guest experience.Show More

Job Requirements

Bachelor's degree in hospitality management or related field preferred
Minimum of 3 years experience in guest services or hospitality management
Proven leadership and supervisory experience
Strong problem-solving and decision-making skills
Ability to work flexible hours including weekends and holidays
Excellent organizational and multitasking abilities
Proficiency in relevant software and systems management

Job Qualifications

Experience in hospitality or guest services management
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to manage budgets and forecasts
Skilled in policy implementation and enforcement
Experience in performance evaluation and staff development
Knowledge of systems management related to guest services

Job Duties

Manage all guest service operations to include guest luggage and package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Oversee daily operations in all guest services departments
Manage administrative projects and ensure adherence to established quality standards
Monitor and develop team member performance to include providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Recruit, interview and train team members

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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