Job Overview
Employment Type
Full-time
Work Schedule
Split Shifts
Benefits
Paid vacation
Paid sick leave
Holiday pay
401k
Health Insurance
Dental Insurance
vision coverage
Life insurance
short-term disability
Marriott hotel discounts
Job Description
CMC Hotels is a well-established hospitality company headquartered in Raleigh, North Carolina, specializing in the development, acquisition, repositioning, and management of upscale limited service, extended stay, and full-service hotels. Known for its commitment to excellence, CMC Hotels consistently leads the market by exceeding operational and financial expectations as well as the guests' expectation of hospitality. The company prides itself on its portfolio of properties that are meticulously managed to deliver superior guest experiences and operational efficiency, maintaining strong brand standards and fostering lasting relationships with clients and communities alike. With a keen focus on growth and development, CMC Hotels believes... Show More
Job Requirements
- Be self-motivated and able to work independently
- Strong work ethic and a desire to succeed
- Knowledge of Fosse operating system a plus
- Must be flexible and able to work split shifts or fill-in shifts when associates call out
- Clean background check and reliable transportation a must
- Minimum of two years hotel front desk supervisory experience or four plus years hotel front desk operations
- Must possess solid basic accounting and math skills be comfortable with computers and have excellent customer service and communication skills
- Minimum associates degree
Job Qualifications
- Minimum associates degree
- Minimum of two years hotel front desk supervisory experience or four plus years hotel front desk operations
- Solid basic accounting and math skills
- Comfortable with computers
- Excellent customer service and communication skills
- Knowledge of Fosse operating system a plus
- Ability to work split shifts or fill-in shifts when associates call out
Job Duties
- Responsible for operations of the front desk and guest services including staff training meetings and scheduling
- Tend to customer complaints and queries in a pleasant and levelheaded manner
- Maintain working relationships and communicate with all departments
- Verify accurate room status information is maintained and properly communicated
- Update group information maintain monitor and prepare group requirements
- Work within the allocated budget for the front office
- Enforce all cash-handling and credit policies
- Uphold the hotel’s commitment to hospitality
- Maximize room revenue and occupancy by reviewing status daily and monitor credit report and daily house count
- Ensure employees are attentive friendly helpful and courteous to all guests managers and other employees
- Maintain required pars for all front office and stationary supplies
- Monitor guest service scores daily
- Be knowledgeable of hotel property and in-house events
- Be cognizant of area events and businesses develop the ability to provide information and directions to such
- Work all aspects of the front office reservations system PBX check-in and check-out procedures
- Provide guests with information concerning hotel policies and amenities services
- Manage the Preventative Maintenance program ensuring paperwork is submitted timely to Corporate office
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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