Guest Service Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $20.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development programs
performance bonuses
retirement savings plan

Job Description

Founded in Hull, Iowa in 1981, Pizza Ranch has grown from a single location into one of the nation's premier fast-casual restaurant chains. With over 200 locations across thirteen states, Pizza Ranch offers a unique and crave-worthy buffet featuring pizza, crispy ranch chicken, salads, and desserts, along with a full-service delivery and takeout model. This concept is designed to provide legendary experiences to every guest who walks through their doors.

At the core of Pizza Ranch's values is their mission to establish every location as a business ministry opportunity where guests receive exceptional service and quality food. Th... Show More

Job Requirements

  • High school diploma or equivalent
  • Prior restaurant management experience preferred
  • Ability to work flexible hours including evenings and weekends
  • Strong communication and conflict resolution skills
  • Ability to lead and motivate a team
  • Basic computer proficiency
  • Commitment to delivering excellent customer service

Job Qualifications

  • Prior restaurant management experience preferred
  • Strong leadership and team-building skills
  • Excellent organizational, multitasking, and problem-solving abilities
  • Proficiency in basic computer applications
  • High school diploma or equivalent
  • Ability to work in a fast-paced, hands-on environment
  • Passion for hospitality and people development

Job Duties

  • Lead and support restaurant operations during peak periods
  • Execute and uphold Pizza Ranch food quality and guest service standards
  • Assist with food ordering and maintaining proper inventory levels
  • Conduct regular cleanliness, safety, and maintenance walkthroughs
  • Interview, hire, and onboard new team members
  • Provide coaching and apply progressive discipline when necessary
  • Analyze guest feedback and implement improvements using Qualtrics and other tools
  • Collaborate with the management team to control food and labor costs
  • Model a positive and professional attitude with staff and guests
  • Contribute to a team culture that promotes respect, accountability, and excellence
  • Lead training and development efforts to ensure team success

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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