Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $26.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
HHM Hotels is a distinguished hospitality company operating under its Echelon Luxury & Lifestyle division, known for delivering exceptional guest experiences and maintaining high standards in the hotel industry. With a commitment to excellence and inclusivity, HHM Hotels fosters a diverse and welcoming work environment that respects and values every individual. As an equal-opportunity employer, HHM Hotels ensures that employment decisions are made without regard to race, color, gender identity, sexual orientation, age, religion, disability, or any other protected characteristic, affirming their dedication to fair treatment and diversity. This property exemplifies HHM's core beliefs of People Are Our Capability, Hearts... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous front desk experience or equivalent training required
- Ability to work varying schedules including holidays and weekends
- Capability to stand for extended periods and perform physical tasks including lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching
- Commitment to follow safety standards
- Strong communication skills
Job Qualifications
- High school diploma or equivalent preferred
- Previous front desk experience or equivalent training required
- Strong leadership and interpersonal skills
- Ability to manage and motivate a team
- Proficiency in hospitality management software and systems
- Excellent communication and organizational skills
- Knowledge of budgeting and financial analysis
- Commitment to sustainability practices
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring adherence to hotel standards and core values
- Evaluate employees' job performance and conformance to regulations and recommend personnel actions
- Review records or reports on occupancy, payroll, and guest service scores to monitor and improve performance
- Communicate guest service scores to drive higher guest satisfaction
- Interpret and communicate work procedures and company policies to staff
- Prepare and issue work schedules, deadlines, and duty assignments for front office staff
- Analyze financial activities of the department and provide input for budget planning
- Participate in subordinate work to facilitate productivity and resolve work challenges
- Follow sustainability guidelines of HHM's EarthView program
- Practice safe work habits and comply with OSHA and MSDS standards
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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