Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $43,000.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Ivy Hospitality is a leading company in the hotel and hospitality industry, dedicated to providing high-quality service and memorable experiences for every guest. Known for its commitment to excellence and fostering a welcoming atmosphere, Ivy Hospitality operates a range of properties that emphasize comfort, convenience, and personalized guest interactions. The company values innovation, teamwork, and professionalism, ensuring that all staff members contribute to a cohesive and exceptional guest experience. With a focus on continuous improvement and guest satisfaction, Ivy Hospitality seeks to maintain its position as a top choice in the competitive hospitality market.
The Guest Service Manager po... Show More
The Guest Service Manager po... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 2-3 years of front desk or hotel operations experience
- prior supervisory or management experience preferred
- proficiency in hotel property management systems and front office technology
- excellent communication skills
- strong leadership skills
- ability to manage stressful situations professionally
- strong organizational and multitasking abilities
Job Qualifications
- High school diploma or equivalent
- hospitality or business management training preferred
- minimum of 2-3 years of front desk or hotel operations experience
- prior supervisory or management experience preferred
- strong leadership skills
- excellent verbal and written communication skills
- passion for guest service
- proficient in hotel property management systems and front office technology
- strong organizational and multitasking abilities
- attention to detail
- ability to handle stressful situations with professionalism and problem-solving skills
Job Duties
- Lead and inspire the front office team to deliver seamless check-in, check-out, and overall guest experiences with warmth and professionalism
- act as the primary point of contact for guest concerns, resolving issues efficiently and ensuring complete satisfaction
- foster a welcoming atmosphere by ensuring associates greet guests with genuine hospitality, maintain eye contact, and present a polished, professional appearance
- manage daily front desk operations, including reservations, room assignments, and guest requests
- monitor hotel occupancy, rates, and revenue management strategies, collaborating with sales and revenue teams as needed
- train, coach, and develop front desk associates, ensuring they are equipped to handle guest interactions confidently
- conduct daily team huddles to review service expectations, performance goals, and upcoming hotel events
- oversee front desk cash handling, billing accuracy, and financial reconciliation processes
- ensure compliance with all front office policies, safety procedures, and brand standards
- work closely with housekeeping, maintenance, and food and beverage teams to ensure seamless guest experiences
- identify opportunities to enhance guest satisfaction and implement service improvements
- assist in recruiting, hiring, and onboarding new front office associates
- maintain an organized front office environment, ensuring the lobby and reception areas are clean, inviting, and fully stocked with guest amenities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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