Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Rotating Shifts
Flexible
Benefits
hourly wage
Job Description
Hyatt Hotels are globally recognized for their commitment to delivering exceptional hospitality experiences beyond simple accommodations. With a reputation for innovative cuisine, dramatic design, and attentive service, Hyatt has consistently set the standard in the hotel industry by treating each stay as an opportunity to inspire and delight guests. Among their distinguished brands is HYATT House, a unique take on the traditional all-suites hotel that caters to the needs of modern travelers. HYATT House blends relaxed style with high standards, creating an inviting environment with thoughtful amenities and a welcoming atmosphere designed to offer guests a new kind of hotel... Show More
Job Requirements
- High school diploma or GED
- At least six months experience as a Guest Service Agent at Hyatt House preferred
- Previous supervisory experience preferred
- Completion of all First Place Training Modules
- Schedule flexibility - must be able to work any shift
- Outstanding customer service skills
- Ability to work well with other associates
- A desire and the ability to grow into a management role is preferred
Job Qualifications
- High school diploma or GED
- At least six months experience as a Guest Service Agent at Hyatt House preferred
- Previous supervisory experience preferred
- Completion of all First Place Training Modules
- Schedule flexibility - must be able to work any shift
- Outstanding customer service skills
- Ability to work well with other associates
- A desire and the ability to grow into a management role is preferred
Job Duties
- First contact for guest concerns
- Each hotel to set specific options for service recovery
- Training of all new Guest Service Agents
- Conduct huddles to ensure clear communication of the day's events to all Guest Service Agents
- Guest Market inventory and ordering
- Conduct property tours for new hires and clients as necessary to assist the Sales department
- Oversee group reservations to ensure that they are pre-assigned and pre-keyed
- Walk through of public areas and kitchen with follow up report/checklist to management
- Act as Manager on Duty in the absence of management
- Inventory control of Front Office supplies
- City Ledger follow up notices
- Expedia/hotels.com billing
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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