Guest Service Host

Mesa, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

weekly pay

Direct Deposit

Pay card options

flexible scheduling

Opportunity to earn company stock

Paid vacation

employee benefits

Job Description

Waffle House is a renowned American restaurant chain famous for its 24-hour breakfast service and welcoming Southern hospitality. Established over 65 years ago, Waffle House has grown into a vibrant community-focused dining destination that emphasizes customer satisfaction and employee wellbeing. Known for its iconic waffles, coffee, and comfort food, the company takes pride in creating a warm, friendly atmosphere where guests feel right at home. With thousands of locations across the United States, Waffle House continues to champion a culture centered on people-first values and a dedication to quality service.

The role of a Guest Service Host at Wa... Show More

Job Requirements

Must be at least 18 years old
Ability to stand for extended periods
Willingness to work flexible hours including nights, weekends, and holidays
Strong customer service orientation
Ability to communicate clearly and professionally
Physical stamina to manage active work environment
Legal authorization to work in the United States

Job Qualifications

High school diploma or equivalent preferred
Previous experience in customer service or hospitality is beneficial
Strong interpersonal and communication skills
Ability to work effectively in a fast-paced environment
Friendly and outgoing personality
Basic knowledge of food service operations is a plus
Ability to handle multiple tasks and stay organized under pressure

Job Duties

Greet every incoming guest with a smile and an open door
Guide customers to their preferred tables or waiting chairs while ensuring perfect hospitality
Effectively manage the seating of waiting customers to ensure prompt service as tables become available
Extend heartfelt gratitude to each guest as they leave and invite them to return
Maintain and stock the self-service coffee bar for guests waiting
Provide menus and address any questions regarding the menu or food preparation
Manage waitlists and coordinate guest seating during busy periods

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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