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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $15.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Training and Development
Paid holidays
Job Description
Dotty's, Stella's Place & Shelby's are premier destinations for slots and video poker in the Chicagoland area, boasting over 85 locations. These three brands serve as neighborhood gathering places where adults can enjoy a light meal alongside engaging video gaming in a comfortable, friendly, and welcoming environment. Each location is designed to provide an exceptional entertainment experience, combining high-quality video gaming machines with excellent guest services and a casual dining atmosphere. Dotty's, Stella's Place & Shelby's have established themselves as go-to venues for gaming enthusiasts and casual visitors alike, offering not just games, but an inviting community space where guests... Show More
Job Requirements
- Must be 21 years of age
- previous customer service experience preferred
- must have reliable form of transportation
- able to use a touch-sensitive POS system
- able to bend, reach, lift, and/or carry 15 pounds
- attend meetings and trainings as required by management
Job Qualifications
- Must be 21 years of age
- previous customer service experience preferred
- able to operate POS systems
- strong interpersonal skills and ability to work as part of a team
- knowledge of the service environment
- ability to complete certification courses within required time frame
Job Duties
- Provide exceptional customer service
- genuinely create memorable experiences for all guests
- anticipate customer needs by actively listening and offering tailored solutions
- be knowledgeable of vgt machines, games, and features, and how to resolve machine issues
- enthusiastically promote marketing initiatives consistently to every guest
- accurately document guest activity and records
- maintain the highest standard of cleanliness and sanitation
- clean and sanitize café and gaming areas, restrooms, kitchen spaces, and common areas
- empty trash bins and ensure proper disposal of waste
- perform deep cleaning tasks as needed
- effectively communicate business needs including but not limited to guest feedback, broken equipment, and low product inventory
- responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips
- prohibit underage patrons from purchasing alcohol or gambling by ID'ing every guest
- actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance
- prepare and serve food and beverage items ensuring consistent food quality and standards
- sample food items for guests throughout shift
- record cooler and freezer temperatures each shift
- successfully complete certification courses within 30 days of hire
- provide a safe environment for staff, guests, and vendors
- lock doors and set alarms
- report safety hazards or concerns
- maintain regular and consistent attendance and punctuality
- perform other duties as requested by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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