Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Our distinguished hotel is renowned for delivering exceptional hospitality and memorable guest experiences in a luxurious setting. We pride ourselves on maintaining high standards of excellence in customer service and operational efficiency, ensuring every visitor feels valued and comfortable throughout their stay. As a premier establishment in the hospitality industry, our hotel offers a broad range of amenities and personalized services, catering to guests from all walks of life, including leisure travelers, business professionals, and international tourists. Our team is composed of passionate and skilled professionals committed to making every guest encounter a positive and lasting impression, reflecting the hotel's... Show More
Job Requirements
- High school diploma or equivalent
- Previous front desk or hospitality experience preferred
- Excellent interpersonal and communication skills
- Ability to multitask and work in a fast-paced environment
- Basic computer proficiency
- Positive attitude and a team player mindset
Job Qualifications
- Previous front desk, reservations, and/or hospitality experience preferred
- Excellent customer service skills
Job Duties
- Provide hotels service the cover all front desk, bellmen, and concierge responsibilities including checking in and out, luggage services, restaurant/tour reservations, and hotel/city information
- Build an authentic bond with guests and create a unique experience that they will want to come back for
- Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct
- Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel
- Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again
- Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations
- Check in guests, ensuring they are properly accommodated
- ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct
- Listen to guest concerns, solve problems creatively and answer questions
- Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests
- Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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