Guest Service Captain - Four Seasons Westlake Village $16.50-$17/HR + Tips
Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading provider in the parking and guest service industry, dedicated to delivering exceptional customer experiences in various hospitality environments including hotels, airports, and event venues. The company prides itself on maintaining high service standards, fostering a professional and friendly atmosphere for all guests and staff members. With a strong commitment to competitive and fair compensation, Towne Park supports its employees through comprehensive benefits options and a supportive work environment. This role offers an hourly base pay ranging from $16.50 to $17 per hour, plus tips, including a $2.50 shift differential for overnight work. The position involves... Show More
Job Requirements
- High school diploma or GED
- Must be at least 18 years old
- Pass a criminal background check
- Pass a motor vehicle record check
- Pass a drug screening
- Complete Wheelchair Safety Training course
- Have at least six months of related experience or equivalent combination of education and experience
- Hold valid driver’s license with clean driving record
- Ability to drive manual transmission
- Ability to communicate effectively in standard English
- Ability to read and write correspondence
- Ability to comprehend and follow instructions
- Ability to perform basic mathematical operations
- Ability to understand 24-hour and military time systems
- Ability to maintain guest confidentiality and adhere to security protocols
Job Qualifications
- High school diploma or general education degree (GED)
- Must be at least 18 years of age and able to pass a criminal background, MVR and drug screen
- Must complete the Wheelchair Safety Training course provided by Towne Park
- Six (6) months related experience and/or training or equivalent combination of education and experience
- Must have and maintain a valid driver’s license and clean driving record
- Must be able to drive manual transmission
- Must be able to speak, read and write Standard English
- Must be able to read and comprehend simple instructions, short correspondence and memos
- Must be able to write simple correspondence
- Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
- Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form
- Must have mathematical skills including adding and subtracting three-digit numbers and multiplying and dividing by 10’s and 100’s
- Must understand 24-hour and military time systems
- Must clearly understand rates applicable to time passed
Job Duties
- Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
- Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions
- Effectively participates in 'The Show' and delivers 'Aggressive Hospitality' to guests
- Opens all vehicle and hotel doors for guests
- Checks in arriving guests and explains vehicle parking and retrieval procedures
- Parks and retrieves vehicles while driving slowly and cautiously
- Uses proper phone etiquette
- Posts up in appropriate areas when not assisting guests or completing other tasks
- Conducts an effective room presentation when providing bell services for guests
- Assists with the delivery and pick up of items to guest rooms
- Assists guests with directions, taxis, reservations and other inquiries
- Promotes a teamwork philosophy through leading by example and effective communication skills
- Leads the work group in delivering high levels of guest service
- Appoints fellow associates to certain routine roles
- Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys
- Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system
- Secures all keys on a belt clip or in a locked key box
- Ensures staff are not providing 'lift' services to any hotel or hospital guest, only offering a hand for assistance
- Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use
- Protects guest confidentiality in accordance with HIPPA requirements
- Maintains the security of customer financial and identifying information
- Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings
- Identifies and collects revenue for all vehicles
- Completes accurate cash drop slips and cash drop envelopes
- Completes the shift report and other shift paperwork with detail and accuracy
- Reconciles revenue and tickets at the end of every shift
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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