Guest Service Associate ***OPEN AVAILABLITY***
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
employee discount
Paid Time Off
Job Description
Embassy Suites by Hilton Tulsa I-44 is a prominent hotel located at 3332 South 79th East Avenue in Tulsa, Oklahoma. As part of the globally recognized Hilton brand, this hotel offers upscale accommodations with an emphasis on spacious suites and exceptional guest services. The property is designed to cater to both business and leisure travelers, providing comfort, convenience, and a memorable hospitality experience. Embassy Suites by Hilton Tulsa I-44 is committed to maintaining high standards of service, cleanliness, and customer satisfaction, making it a preferred destination in Tulsa for travelers seeking quality and reliability in their lodging.
The hotel cul... Show More
The hotel cul... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in guest services or front desk-related hospitality roles preferred
- Ability to operate hotel shuttle safely
- Excellent communication skills
- Ability to handle financial transactions accurately
- Flexibility to work various shifts including weekends and holidays
- Willingness to participate in ongoing training and development
Job Qualifications
- High school diploma or equivalent
- Previous experience in guest services or front desk-related hospitality roles preferred
- Familiarity with Hilton’s OnQ PMS or similar system preferred
- Strong communication and interpersonal skills
- Ability to multitask and work effectively in a team environment
- Customer service oriented with a professional and courteous demeanor
Job Duties
- Greet and welcome all guests in accordance with Hilton Brand Standards, ensuring an efficient and friendly check-in/check-out process
- Handle guest inquiries, reservations, room assignments, and billing accurately in OnQ or the property management system
- Resolve guest concerns promptly and professionally, escalating issues to management when necessary
- Maintain a thorough knowledge of hotel services, amenities, and local area attractions
- Coordinate with Housekeeping, Maintenance, and Food & Beverage to fulfill guest requests efficiently
- Balance cash and credit transactions accurately at the end of each shift
- Operate hotel shuttle to safely transport guests to and from local destinations and Tulsa International Airport
- Uphold Hilton’s Make it Right philosophy by anticipating guest needs and providing proactive service recovery
- Communicate professionally and clearly with guests, team members, and management
- Maintain an inviting and organized lobby area
- Attend and actively participate in departmental meetings and Hilton brand training
- Comply with all Hilton CleanStay and Hilton Safety & Security standards
- Support other departments as needed to ensure seamless guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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