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Job Overview
Employment Type
Temporary
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $16.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance with HSA
Mental well-being resources
Telehealth resources
401k with employer match
Paid vacation time off
Parental leave
Waterpark passes
Vacation discounts
employee referral incentives
scholarship program
Job Description
Great Wolf Lodge is a leading family-friendly resort company renowned for its indoor water parks and immersive guest experiences across North America. The company specializes in providing memorable vacations filled with adventure, relaxation, and entertainment tailored to guests of all ages. Operating numerous large-scale resorts, Great Wolf Lodge emphasizes exceptional guest service, innovative amenities, and a commitment to creating a welcoming and inclusive atmosphere. Recognized for its dynamic culture and dedication to employee growth, Great Wolf Lodge offers comprehensive training and career advancement opportunities, making it an attractive employer within the hospitality industry.
The Guest Service & Sales ... Show More
The Guest Service & Sales ... Show More
Job Requirements
- Flexibility with schedule, including nights, weekends, and holidays
- Strong previous customer service and/or sales experience
- Successful background check and drug screening
- Demonstrated empathy and a genuine desire to serve others
- Able to anticipate guest needs and turn moments of service into memorable experiences
- Enthusiastic, positive, proactive, and dependable
- Strong demonstrated teamwork and communication abilities
- Demonstrated multitasking and prioritization skills in a fast-paced environment
- Experience or ability to learn using mobile technology, front desk software, and self-service kiosks
Job Qualifications
- High school diploma or equivalent
- Strong consultative selling skills with the ability to tailor recommendations in real-time
- Able to effectively upsell and cross-sell resort offerings
- Strong previous customer service and/or sales experience
- Demonstrated empathy and a genuine desire to serve others
- Able to anticipate guest needs and turn moments of service into memorable experiences
- Enthusiastic, positive, proactive, and dependable
- Strong demonstrated teamwork and communication abilities
- Demonstrated multitasking and prioritization skills in a fast-paced environment
- Experience or ability to learn using mobile technology, front desk software, and self-service kiosks
Job Duties
- Welcome and assist guests with check-in and check-out processes using property management systems
- Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling
- Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction
- Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service
- Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences
- Accurately verify guest identity, process secure payments, and manage billing with precision
- Maintain accurate records of guest stays, room assignments, and transactions
- Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up
- Communicate guest needs and feedback to appropriate departments for timely resolution
- Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression
- Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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