Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts
Flexible Schedule
Professional Development
Job Description
Aparium Hotel Group is a distinguished hospitality company dedicated to redefining the hotel experience by focusing on the essence of People, Place, and Character. Founded in 2011, Aparium has built a reputation for crafting unique, boutique-style hotels that are deeply rooted in the local cultures and communities they serve. By blending the operational expertise of large hospitality firms with the charm and individuality of smaller, independent hotels, Aparium creates memorable and immersive stays for all guests. Hotel Granada, managed by Aparium and dating back to 1923, exemplifies this philosophy. Located in Atlanta, this 120-room hotel offers a perfect mix of... Show More
Job Requirements
- Passion for the people, place, and culture of our community
- Minimum of two (2) years of experience in guest/customer service for luxury goods or services
- or comparable combination of education and experience
- Professional proficiency of the English language in reading, writing and verbal communication
- Valid driver's license and successful completion of Motor Vehicle Report
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- Ability to lift up to 25 lbs. for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
- Ability to work vary shifts, that may include days, nights, weekends and holidays
Job Qualifications
- Passion for the people, place, and culture of our community
- Minimum of two (2) years of experience in guest/customer service for luxury goods or services
- or comparable combination of education and experience
- Professional proficiency of the English language in reading, writing and verbal communication
- Valid driver's license and successful completion of Motor Vehicle Report
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- Ability to lift up to 25 lbs. for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
- Ability to work vary shifts, that may include days, nights, weekends and holidays
Job Duties
- Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest
- Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
- Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory
- Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
- You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
- Always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment
- You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands
- Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
- Demonstrate expert knowledge of the position's service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Service Manager to improve upon the services offered to our guests
- Collaborate effectively with co-workers and other departments to ensure guest needs are met
- You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback
- Seize any opportunity to go beyond the expectations of the position to assist with a guest's needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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